FAQs

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What is HOU Goddess Rewards?

House of Uni Goddess Rewards is our Customer Loyalty Program. For each $1 spent (excluding any shipping fees & tax) you will earn 1 calypso coin. You can use these coins to get discounts off your order total. These coins never expire but you can lose them if your order is declined, refunded or cancelled. Earn your first 25 calypso coins just by registering for an account on our site. **Update: On April 6, 2016 our rewards program was down for maintenance. On August 16, 2016 our rewards program relaunched. Any orders placed before April 7, 2016 will be credited with the coins earned before the program became unavailable.

Does House of Uni ship Internationally?

Yes! We ship Internationally/Worldwide and all shipments are sent via USPS. Please keep in mind customs and additional shipping fees may apply depending on your country's postal service. House of Uni has no control over these additonal fees.

When will you be restocking the shades that you are sold out of?

When an exact date is available the expected date will replace the "SOLD OUT" notice on the product page. In the mean time we encourage you to sign up with our VIP email blast located at the bottom of the page to receive all back in stock emails. You can also follow our social media pages (Instagram & Twitter) for restock information.

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. 

How much is shipping, what shipping method do you use & how long does it take?

You may track your order by visiting www.USPS.comThe US Postal Service can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). House of Uni is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time-frames.

DOMESTIC

$6.45 USPS FLAT RATE PRIORITY with tracking (2-3 business days)
$22.95 USPS FLAT RATE EXPRESS with tracking (1-2 business days)

*Please allow for extra business days for your order to be fulfilled during new releases and holidays.

CANADA

$10 USPS FIRST CLASS INTERNATIONAL with tracking (7-14 business days)
$29.25 USPS FLAT RATE PRIORITY INTERNATIONAL with tracking (6-10 business days)
$35.25 USPS FLAT RATE EXPRESS INTERNATIONAL with tracking (3-5 business days)

*Please allow for extra business days for your order to be fulfilled during new releases and holidays. Canadian orders may take up to 15 days or longer to arrive.

INTERNATIONAL

$15 USPS FIRST CLASS INTERNATIONAL (7-14 business days)
$26 USPS FLAT RATE PRIORITY INTERNATIONAL with tracking (6-10 business days)
$47 USPS FLAT RATE EXPRESS INTERNATIONAL with tracking (3-5 business days)

* Please allow for extra business days for your order to be fulfilled during new releases and holidays. International orders may take up to 15 days or longer to arrive.

How do I know if my order has been shipped?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not contact the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@houseofuni.com.

At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.

If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your mailing address is complete and correct (including apartment and house numbers) as we may not be able to change your address once the order is completed.

What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@houseofuni.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.

What payment options do you accept?

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.

We're Sorry, We Do Not Accept:

CODs
Layaway
Personal Checks
Money Orders

**Please note PayPal "E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until verification of your payment has cleared.

Is House Of Uni's website safe?

At House of Uni, we understand how important security is to you. When you place an order at www.houseofuni.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.


Where can I buy House of Uni near me?

You can always make a purchase at www.houseofuni.com or check out our list of distributors here.

How do I know I am getting authentic House of Uni products?

To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.houseofuni.com. House of Uni is not affiliated nor endorses any other brand.

I am sensitive to certain ingredients. Do you list your ingredients?

Yes! All of our ingredients are listed on the product page. We are cruelty free, gluten free and paraben free. We have a few products that are NOT vegan. If an item is not vegan it will be listed on the product page in the description. We have also created a Vegan section under our Shop category for easy access of all vegan products.

Are the color shades exactly what is shown online?

We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item.

Please feel free to email us at info@houseofuni.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available prior to making your purchase.

What are the different types of lipsticks that you offer?

We have 5 types of lipsticks: Matte, Semi-Matte, Creme, Satin & Frost. 

Matte - Pigment rich with intense color and moist. No shine and good color pay-off, all matte finish. (Tip: Exfoliate lips before use.)

Semi-Matte - Pigment rich with intense color and moist. Smooth and good color pay-off.

Creme - Buttery and smooth, with a soft shine and full coverage.

Satin - Matte with a hint of sheen. Glossy, sheer and hydrating.

Frost - Frosted shimmers with good color pay-off.

How can I get House of Uni samples?

House of Uni does not mail out samples by request. We also do not carry sample sizes.

Do you offer Promotional / Coupon Codes?

Periodically, House of Uni will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made. The coupon code is entered at checkout. To ensure you are notified of any new items, sales and promotions please join our mailing list located at the bottom of our website.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at customerservice@houseofuni.com.


What if my order is incorrect or is missing an item?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.

Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, House of Uni will not be responsible for the items.

*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause it to melt.

After my order is submitted, can I make changes to it or cancel it?

We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund.

Additional information regarding orders

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.